Warranty Details
Masteri Flooring provides warranty coverage for its products to protect buyers and distributors. Coverage depends on the product type, application, and the specific OEM or private-label program. Our goal is to ensure wholesale flooring meets quality standards from factory to site.
We manufacture WPC, LVT, and commercial grade SPC flooring to project specifications. Each program comes with a warranty document detailing coverage, eligibility, and duration. For questions, buyers can contact our U.S.-based support team.
Coverage
Warranty coverage typically applies to manufacturing-related defects under normal use and correct installation. Coverage may include, but is not limited to:
- Material defects from production
- Structural integrity of the flooring
- Verified performance issues caused by manufacturing
Coverage is valid only when installation follows guidelines and proper maintenance is performed. This ensures your flooring maintains long-term durability for multi-family and commercial projects.
Eligibility Criteria
To qualify for warranty consideration:
- Products must be installed according to Masteri-approved instructions
- Installation must use a suitable subfloor and proper site conditions
- Maintenance and care procedures must follow Masteri recommendations
- Proof of purchase and warranty documentation must be provided
Meeting these conditions ensures buyers, distributors, and partners can rely on our coverage.
Duration of Warranty
Warranty length varies by product type, application, and program agreement. Specific periods appear in the warranty documentation for each OEM or private-label order. Always review the official warranty for exact details before installation.
Exclusions
Warranty does not cover:
- Improper installation or subfloor preparation
- Abuse, misuse, or neglect
- Normal wear or accidental damage
- Exposure to conditions outside intended use
Additional exclusions may apply as outlined in the applicable warranty document.
How to File a Claim
To file a claim:
- Contact your multi-family flooring supplier, distributor, or program representative
- Provide proof of purchase, installation details, and photos
- Masteri will review the claim under the applicable warranty terms
- Approved claims are resolved as outlined in the warranty document
Our process ensures that OEM flooring manufacturer programs, private-label orders, and wholesale flooring purchases receive consistent, factory-backed support.
Important Notice
This page provides general warranty information only and does not replace the official warranty documentation issued for specific products or programs.
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